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« on: 07 Sep, 2013 05:19 »
All I have to say is that having been there and back, the CL's deal with a lot of stuff, and its not as simple as bringing on a new CL. When I got put into that spot, I had to learn what every server did as far as backend, that each game server will be set up differently, and dealing with the different admin mods etc can cause a headache with how they react to the server. Not only that but the CL's are not meant to be there for dealing with every small issue. CG has a line of command, and interrupting that line and going straight to the CL's doesn't always bring the best.
As someone who works with technology now, you have to follow the proper chain of command. Failure to do so can lead to things being overlooked, stepping on peoples toe's creating resentment, etc. If its a server issue, I'd approach the proper HA for the server. If its something they can't help you, move to the next person. Considering that theres been a few hiccups lately mitigated to a single server, I can say for once I have full faith in the CL's and how they are running this, and have no interest in what truly goes on in the background.
May I also say that CL's owe you as much information as they want to give. CG while it is a friendly community, is not your job, it is not your income, and is a community in the sake that it is a bunch of servers held under the same banner. You cannot go from one CG server to the next and expect the same player base, reactions to things said, etc. Thats what makes CG, is that it is an eclectic group of personalities, that arent forced together.
You also have to accept the fact that they are humans, and have lives outside of CG. As you can see Inject has been very much keeping you up to date with what hes doing.
And like Tower said, don't just send a pm to the CL's, that won't get anything done. We have multiple ways of contacting them, if all you do is send a pm then obviously it isn't a big deal because you aren't doing your best to reach them as fast as possible, so why should they respond to your item as fast as possible?
All in all, what I'm saying is don't critique them on something that half of the people in this thread have never had to deal with. Chris, Pillz, and Tower being the exceptions to this statement. In short, the CL's owe you nothing except for the solace that the servers are up, and everything is being taken care of.